Refund Policy

1. Summary

• You can request a refund within 14 days, no questions asked, for your first Premium purchase made on our website (processed by Stripe). This covers an initial monthly subscription payment or a lifetime purchase.
• Torve Premium purchases are for software features only. They do not include content, channels, playlists, streams, movies, series, IPTV subscriptions, or third-party media rights.
• Monthly subscription renewals are not part of the first-purchase goodwill refund. Renewals are refundable only where required by law, where there was duplicate or erroneous billing, or where Torve has an unresolved technical issue we are unable to fix.
• Subscriptions can be cancelled at any time. You keep Premium software access until the end of the paid period; no pro-rata refund of unused time.
• Lifetime purchases are refundable within the 14-day window. After 14 days, lifetime purchases are non-refundable except where applicable law requires otherwise or in the case of an unresolved technical issue we are unable to fix.
• Purchases made through Google Play follow Google's own refund policy and process - request a refund directly through your Google account.
• Rebate / promo-code activations are not refundable - no money was charged, so there is nothing to refund.

2. Website purchases (Stripe)

When you buy Torve Premium through our website (torve.app), the merchant of record for the payment processor is Stripe. Stripe handles secure payment processing, tax calculation where applicable, invoicing, and refund processing on our behalf.

Website purchases buy access to Torve Premium software features only. They do not buy, unlock, include, or entitle you to any content, channel, playlist, stream, movie, series, IPTV subscription, or third-party media service.

To request a refund for a website purchase, email support@torve.app from the account email used for the purchase, including:

• your Stripe receipt, invoice, payment, or checkout session ID if available,
• the email address used at checkout, and
• a brief reason (optional, but helps us improve the product).

Your first website Premium purchase is refundable within 14 days without conditions. For a monthly subscription, this goodwill refund applies only to the initial subscription payment, not to each renewal. Subscription renewals are non-refundable except where required by law, where there was duplicate or erroneous billing, or where Torve has an unresolved technical issue we are unable to fix.

We will confirm eligible refund requests and process them through Stripe. Stripe sends the refund request to your original payment method; timing is typically 5-10 business days depending on your bank, card issuer, and payment method. If a payment is refunded, Premium software access for the refunded purchase period may end when the refund is processed.

3. EU/UK statutory withdrawal rights

If you are a consumer in the European Union, the United Kingdom, or another jurisdiction with comparable consumer-protection law, you have a statutory right to withdraw from a contract for digital content within 14 days of purchase.

At checkout, Stripe may ask you to expressly consent to the immediate provision of the digital content and to acknowledge that doing so causes you to lose the right of withdrawal once delivery of the content has begun. Even when this consent is given, our own 14-day no-questions refund window described in section 2 still applies to your first website Premium purchase as a goodwill policy. Nothing in this Refund Policy limits any mandatory consumer right you have under applicable law.

4. Subscription cancellation

Torve Premium Monthly is an auto-renewing subscription billed at the price shown at checkout. You can cancel at any time:

• Through your Torve account in the app or on the website.
• Through the Torve billing portal for website subscriptions.
• By emailing support@torve.app.

Cancellation stops future renewals. You retain Premium software access until the end of the billing period you have already paid for. We do not pro-rate or refund unused time on an active subscription period. Monthly renewals are non-refundable except where required by law, where there was duplicate or erroneous billing, or where Torve has an unresolved technical issue we are unable to fix. The 14-day goodwill refund in section 2 applies to the initial website subscription payment only, not each renewal.

5. Lifetime purchases

Torve Premium Lifetime is a one-time purchase that grants access to Torve Premium software features for the lifetime of the Torve service. It is fully refundable within 14 days of the original lifetime purchase under section 2 above.

After the 14-day window, lifetime purchases are generally non-refundable. We will, however, consider refund requests on a case-by-case basis where:

• you have encountered a serious technical issue that we are unable to resolve, or
• applicable consumer-protection law requires a refund in your jurisdiction.

Email support@torve.app with a description of the issue and we will respond within 5 business days.

6. Google Play purchases

Premium purchases made through Google Play (in-app purchases on Android and Android TV) are billed and refunded by Google. Torve does not process payment for these transactions and cannot issue Google Play refunds directly.

To request a refund for a Google Play purchase:

• Within 48 hours of purchase: use the self-service refund flow at play.google.com/store/account/orderhistory.
• After 48 hours: contact Google Play support directly. Google reviews these requests on a case-by-case basis under their own refund policy.
• For subscription cancellation, manage your subscriptions at play.google.com/store/account/subscriptions.

If Google declines a refund and you believe the purchase did not work as intended, email support@torve.app and we will review whether we can help on our side (for example, by extending Premium software access manually as a goodwill gesture).

7. Other marketplaces

If Torve is purchased through another marketplace in the future, refunds for those purchases will be governed by the marketplace's own policy. We will update this page to reflect the relevant process when applicable.

8. Rebate / promotional codes

Premium software access activated through a rebate or promotional code involves no payment to Torve. Such activations are not refundable. If a rebate code was used in error, we may be able to revoke it on request - email support@torve.app.

9. Chargebacks and abuse

Initiating a chargeback or payment dispute without first contacting us limits our ability to resolve issues amicably. We may suspend or terminate accounts that repeatedly issue chargebacks for products that were delivered as described as software access, or that abuse the refund process (for example, requesting refunds across multiple accounts for the same person, or repeatedly purchasing, using, and refunding Premium across billing periods). The 14-day first-purchase goodwill refund is available once per customer or account for website Premium purchases.

We will always try to resolve a billing concern through email first. Most issues are resolved within one or two messages.

10. Contact

For any refund question, email support@torve.app with the email address used for the purchase and the relevant order or transaction ID. We aim to respond within 2 business days.