This policy covers Torve's website, apps, account backend, and connected-service features. Android and Fire TV access remain free. The Apple release is being prepared with monthly Premium subscriptions for source setup and playback across your Apple devices. Catalog browsing will be available without a subscription. Donation status does not determine product access.
Local data
Torve stores preferences, cached metadata and artwork, playback state, playlists, connected-service configuration, and authentication material on your device. Clearing app storage or uninstalling removes local data from that device, but does not delete data already synchronized to a Torve account or connected third-party service.
Torve accounts and synchronization
If you create or use a Torve account, Torve may process:
- your email address, optional display name, account identifier, password hash, verification state, and authentication sessions;
- installation and device identifiers, device type and name, app version, paired-device state, activation state, and last-seen information;
- account-backed settings, favorites, watch state, playback progress, and synchronization revisions;
- connection metadata and, only when you choose account storage, encrypted credentials for supported integrations;
- security, rate-limit, service, and diagnostic records needed to operate and protect the service.
Device-only credentials remain on that device. Credentials explicitly saved to an account are encrypted before server-side storage and may be restored to other signed-in devices.
Optional cloud backups
On iOS and tvOS, optional cloud backups save profiles, watchlists, watch history, playback progress and supported preferences to your Torve account. The 10 most recent versions are encrypted on Torve's servers. Connection URLs, extensions, credentials, profile PINs and downloaded media are excluded. Automatic backups run at most once a day while you use the app, when enabled. Restoring a version first saves a recovery snapshot. Deleting your Torve account removes its cloud backups.
Apple subscriptions and device access
When Apple subscriptions become available, Apple handles purchase confirmation and payment details. Torve verifies Apple's signed purchase and renewal records and stores their transaction identifiers, product, environment, expiry and refund status, linked to the Torve account used to subscribe. Torve also stores registered Apple device identifiers, platform, name, activation status and last-seen time to verify access, manage your devices, and protect account ownership. Your subscription is available across your Apple devices through the account associated with your purchase. Torve does not receive your card details from Apple.
Previously verified offline access can remain valid for up to 24 hours. Deleting a Torve account removes its associated Torve subscription and device records, but does not cancel billing managed by Apple or delete Apple's own purchase records. Manage or cancel your subscription in Apple's subscription settings.
Connected services
Torve sends requests to services you choose. Depending on your setup, these may include TMDB, Trakt, SIMKL, debrid services, Usenet providers, indexers, addons, IPTV services, Jellyfin, Plex, Seerr, Sonarr, Radarr, AI providers, and email, store, diagnostics, or support providers. Those services receive the network information and request data needed to operate the requested feature and apply their own terms and privacy policies.
Diagnostics and telemetry
Google Play builds include Firebase Analytics and Firebase Crashlytics, which may process app interactions, device or installation identifiers, crash information, diagnostics, and request metadata. Amazon builds do not include Firebase Analytics or Crashlytics. Current desktop, iOS, and tvOS builds do not include Firebase. Signed-in device activity is described separately below.
In-app diagnostic and support reports are sent only when you explicitly submit or share them. Review reports before sending and never include passwords, API keys, private playlist URLs, or access tokens.
Sharing
Torve does not sell personal data or share personal data with advertisers or data brokers. Data is disclosed only to operate user-requested features, provide infrastructure and support, comply with law, or protect users and the service.
Security and retention
Torve uses platform secure storage where available and encrypts credentials selected for account storage. No storage or transmission method is completely secure. Account data is retained while an account is active and for limited periods afterward where required for backups, security, fraud prevention, dispute resolution, or legal obligations.
Your controls
- Disconnect or disable integrations in Torve settings.
- Choose device-only or account storage where that option is offered.
- Export supported account data and delete your account in the app or on the account deletion page.
- Contact privacy@torve.app for access, correction, deletion, or other applicable privacy requests.
Device activity and account management
When you are signed in, upgraded Torve apps report their platform, manufacturer and model, operating-system version, app version and build, session identifier, and measured time with the app visible and media playing. We use this account-linked information for device management, support and product analysis. Anonymous browsing is not included in these duration reports. Background time is excluded; historical usage before this feature was introduced is not reconstructed. Time across devices is added together.
Detailed session counters are retained for up to 30 days. Account-level and per-device totals and daily summaries remain while your account exists, and are removed when you delete it. App Store subscription records identify the product, environment, transaction, expiry and any refund; Android access does not grant an Apple subscription. We do not receive your payment-card details from Apple.
Attribution
This product uses the TMDB API but is not endorsed or certified by TMDB. Watch-provider availability data supplied through TMDB is powered by JustWatch.
Contact
Privacy questions: privacy@torve.app. General support: support@torve.app.